We'd love to have you at our events!
General Rules
Tickets
We work with different ticketing companies all around the world. Please check the event link to make sure you are buying from official channels. Tickets can also be purchased at the doors in case the show is not announced as sold out. Conditions may vary depending on the ticket provider, please check their websites for details. Always purchase tickets only via official channels.
Age Limit
We believe culture should be accessible to everyone, if there is a certain age limit, it is based on the venue policy or artist policy request.
Disabilities
We kindly invite everyone to attend our events, you are always welcome and we’ll do our best to provide you with a comfortable experience. If you need a seated place or use a wheelchair, please contact us at booking@igmusic.co– it’s not required, but it’ll give us time to have everything prepared beforehand. A seriously disabled person’s guardian enters the show free, under the condition that the disabled person has a valid ticket.
Schedule
The time indicated during the show’s announcement is indicative as there are many factors that you can’t predict so many months ahead. In the days leading up to the event, the exact schedule and performance times are published on our website, socials and via our ticketing partners. It is a general outline not reflecting possible last minute changes. For the most up to date information please follow our social networks and FB event posts.
Rules & Terms and Conditions
The following items are not permitted into the Venue:
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No professional cameras, drones, or selfie sticks allowed.
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No weapons, knives, pyrotechnics, or other dangerous objects allowed, including replica firearms or any device suspected to be a firearm or its component parts.
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No alcohol, drugs, or similar substances allowed.
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No food and drinks allowed (unless for children or for medical reasons).
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No laser pointers, torch lights, strobe lights, or similar emitting devices.
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No suitcases or oversized luggage allowed. Bags larger than A4 size are not permitted. (Note: The venue does not have left luggage facilities and cannot assist with storage).
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Any item that is illegal to carry or possess under local law.
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Liquids, aerosols, creams, and gels in containers above 100ml (maximum size 100 ml per container).
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Clothing, items, or signage likely intended for ambush marketing.
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Ammunition.
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Animals, except certified assistance dogs.
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Helium balloons, frisbees, or similar objects or projectiles (including inflatables).
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Bicycles, rollerblades, skates, skateboards, scooters, Segways, or similar.
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Chairs, folding chairs, prams, or baby carriers.
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Glass, plastic, or metal bottles or containers.
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Controlled drugs or items resembling controlled drugs. Medically prescribed medicine is permitted.
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CS / Pava incapacitant spray, explosive devices, fireworks, flares, pyrotechnics, or smoke canisters (including stink bombs).
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Flags larger than 0.5 m x 1 m, or any flags, flag sticks, signs, or banners.
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Flammable substances, liquids, and fuel (cigarette lighters, matches, and size-compliant personal use toiletries are permitted).
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Gas cylinders and similar items.
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Hand or power tools, metal spikes, nails, or tacks.
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Hazardous substances including powders, pastes, chemicals, irritants, toxic, and flammable substances.
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Items for unauthorized sale or distribution, including flyers, pamphlets, or promotional materials.
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Knives and other items with edged blades or sharp points, including large scissors, pocket knives, or cutting devices.
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Noisemaking devices likely to impact the artist and spectator experience, including vuvuzelas, horns, air horns, rattles, loud hailers, or musical instruments.
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Offensive messaging on clothing, banners, posters, or flags (including regional flags with political overtones), or material deemed inappropriate by venue personnel.
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Professional photographic and broadcast equipment, including tripods and monopods.
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Protest items and materials.
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Restricted frequency transmitting or receiving equipment, including radio transmitters, walkie-talkies, radio scanners, or jamming devices.
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Remote-controlled items, including drones.
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Selfie sticks.
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Umbrellas.
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Crash helmets.
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Masks or any item covering the face, except for medical or hygiene reasons. Masks must be momentarily removed if requested for identification.
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Chains, and spiked or studded items of clothing (including bracelets or belts).
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Packages or parcels.
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Any other items at the discretion of the venue likely to affect the successful delivery of the event.
Additional Notes:
• If a customer experiences any problems before or during the event, they must inform venue staff immediately, as issues cannot always be resolved after the event.
• Official merchandise will only be on sale in designated areas licensed by the organizer.
For any questions or incidents, you can contact us at booking@igmusic.co.
SOCO ISO SRL | Trade Register no. J34/821/30.09.2022 | VAT No. 46948432